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Customer Service Promise

At Spare Parts Online we take great pride in offering and delivering excellent customer service through understanding customer’s needs and employing conscientious expert staff. Unlike other companies we like to shout about how we look after our customers; below are our promises to you when using our services. If at anytime you are not satisfied we are living up to these high standards please let us know, we genuinely value your feedback.

Service Promise
Order to delivery timeline Next day if ordered before 15.00
Delivery time slot Within 1 hour window
Product Return policy Within 14 days of purchase (proof required)
Price Guarantee We will refund the difference if you can find the same spare part cheaper elsewhere (terms apply)
Phone answering Within 20 seconds
On-line enquiries Within 2 minutes
Complaint response time Within 1 working day


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Need dedicated support? Call us on 0345 2577276

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