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Terms and Conditions Terms and Conditions

When visiting you are agreeing to and accepting the Terms & Conditions. We reserve the right to change the Terms & Conditions at any time so we would advise you check there have been no changes since your last read as this is your responsibility. This does not affect your statutory rights.

1.Terms of Contract

1.1 By placing an order on this website, you are confirming that you have read the Terms and Conditions and the Privacy Policy, and that you agree to them. We would advise that you keep a copy of these Terms and Conditions for future reference. We will not always file a copy of orders made by you.

1.2 Each order that you place via our website ( is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

  • The goods are available;
  • The order reflects our current pricing;
  • The goods are for delivery to a destination which we are able to delivery;
  • Your credit or account card is authorised for the transaction

 1.3 We will confirm receipt of your order through our automatic screen confirmation of the order and we may follow this up with a confirmatory email ("Order Confirmation"). It is at this time we enter into a contract with you.

2. Product Suitability

2.1 The information which we publish regarding product details and specification is the best and most suitable information which is available at the time. SparePartsOnline shall not be held responsible for the accuracy of any information displayed on the website. If you have placed an order for an item which had an unsuitable product description we will provide a full refund once the item has been returned. Please see our Returns Policy for full returns information.

2.2 SparePartsOnline can not be held liable for any damage caused by the fitting of a spare part. We would advise that you always have any spare parts fitted by a qualified engineer recommended by either the manufacturer or

2.3 Please be aware that manufacturers first year warranties tend to have clause' relating to unauthorised fitment of parts. SparePartsOnline can not be held responsible for if your appliance is damaged or your warranty is voided. We would urge you to read your warranty conditions before attempting to install a part on your appliance.

2.4 SparePartsOnline use manufacturer original parts where advised per individual part. These parts are produced by the manufacturer which is listed. Generic parts are listed as compatible with the manufacturer's finished model numbers.

3. Availability

3.1 SparePartsOnline use live stock holding information whenever available however, there are times when we rely on the most upto date information available. If any inaccurate information is listed we will contact you to advise as soon as possible.

3.2 Occasionally we may have to withdraw an item because it has become obsolete or has been discontinued by the manufacturer. If you have placed an order for an item that has been affected by this, we will inform you as soon as possible and offer an alternative if one is available.

3.3 SparePartsOnline will attempt to fulfil your order as soon as possible. This may involve providing an alternative part which is compatible with your product and the originally ordered part. We will notify you on the delivery note of any supersession. If you are not willing to accept this part, we will accept the part as a return. Please see our Returns Policy for full returns information.

4. Delivery Times

4.1 We will fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no date is specified, within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. All delivery dates are given only for general guidance and we will not be held in any way liable for late delivery of goods.

4.2 The goods will be at your own risk once they have been successfully delivered, but you will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges

4.3 We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate.

5. Next Day Delivery

5.1 Any item listed as "In Stock" are available for UK mainland Next Day Delivery

5.2 Any items ordered before the daily cut-off times will be available for Next Day Delivery. Any items ordered after this time will be dispatched for the next available delivery day.

5.3 SparePartsOnline use 2 main courier companies, UKmail and UPS. The courier companies deliver between 7:30am and 7:30pm. All items delivered through a courier will require a signature.

6. Payment

6.1 The website will clearly show the price for the goods and our delivery charges. All prices include VAT.

6.2 Payment for the goods and related costs fall due when we accept your order and enter into a contract unless otherwise stated in a written agreement between us beforehand.

6.3 We reserve the right to amend the price of any goods or services at any time. These changes will not affect any order which has already been accepted and paid.

6.4 The price which is stated on the website is the current sale price for that item. If any changes are made to the price after your order has been accepted, you will not be entitled to a refund of the difference.

6.5 Payment for goods much be made by credit / debit card or Paypal as set out on the website. The payment will be processed once we accept the order. If for any reason your payment provider refuses to authorise payment, we will not accept your order and the items will not be dispatched. In this circumstance, we will not be responsible for non-delivery of goods. We are not responsible for payment providers charging you as a result of our processing your payment in accordance with your order.

7. Delivery

7.1 Orders not selected for next day delivery will be dispatched using Royal Mail. In some instances where items are bulky and/or fragile, your order will be shipped via a courier or special delivery.

7.2 If you have not received your item within 2 weeks of the date of dispatch, the goods can be declared as "lost in transit" and we will arrange for a replacement or a refund. We will contact you to advise which option will be taken,

8. Cancellations

8.1 Orders maybe cancelled at any time before they are dispatched for a full refund. If your item has been dispatched the you will need to follow the returns process listed in the returns section of the website.

9. Faulty Goods

9.1 Occasionally faults can develop with goods supplied by SparePartsOnline. If the fault occurs within the first 28days of your delivery, you will be offered the choice of a replacement or refund

9.2 If there is a fault with your goods within 3 months, we will normally offer a replacement or a repair.

9.3 This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.

9.4 For any parts which have fitted internally to an appliance we will offer a 3 month warranty as long as thee item has been fitted by a suitably qualified and competent person.

10. Reviews and Comments

10.1 We permit you to leave reviews, comments and product questions on our website. Whilst we do not regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the website.

11. Liability

11.1 SparePartsOnline shall not be liable for any incidental or consequential damage or expense. This includes, but is not limited to

  • damage to property
  • lost income or profits
  • economic or commercial losses
  • third parties claims

11.2 All items are dispatched as quickly as possible and we have no liability to you for any delay in the delivery of products ordered.

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